Midlands express courier

Terms and Conditions

We are a family run business who pride themselves on customer service, and will do everything we can to help you however some circumstances are out of our control and some people try to take the mick so we have to outlay our terms and conditions which you accept by booking a job.

We provide a vehicle and driver, the loading/unloading must be done by the customer except by prior arrangement.

We reserve the right to refuse any load we feel is unsuitable, dangerous or hazardous.  The minimum charge will be charged if this occurs.

We reserve the right to increase the amount charged if the job is not as described or takes longer than quoted for.

It is the customer's responsibility to ensure that sufficient parking and access is available at either end.

When payment is made using a credit or debit card we need a confirmation email and ID to prove you have permission to use the card, alternatively you can pay online yourself which includes the verified by visa check.

Our vehicles are comprehensively insured for hire and reward.  We have goods in transit insurance up to £20,000 and public liability up to £2,000,000.  Any claims must be made with the driver at the time of delivery as we cannot accept responsibility after the job is complete.  Any claim is subject to necessary excesses.

If nobody is in to accept delivery or delivery address is wrong meaning we can't deliver,the full agreed rate will still be charged, and a fee for re-delivery/storage/return will be made.

Delicate or fragile items must be protected by the customer unless previously agreed.

If our driver must enter a property we are not liable for any damage and a clear path must be made.

If our driver is being employed for loading or unloading, we will not lift anything over 30kg. For heavier items please ensure there are adequate people to help or ask us for a 2 man delivery.

It is the customer's responsibility to add any extra insurance if necessary.

Once a job is booked you accept our terms and conditions.

Any cancellation must be made before a driver has left for collection.  If the driver has left, the minimum charge will be invoiced.

We reserve the right to sub contract any work we cannot cover ourselves to get the job covered.

We will not be responsible for acts of God, acts of war or terrorism

Our drivers are polite and careful and will not tolerate abuse.

Job times are estimates and will do our best to arrive within them however there are certain circumstances that may be out of control.

We can offer travel with the goods, in larger vehicles there are 2 spare seats, 1 in the smaller vehicles, nobody can travel in the rear of the vehicle.

Midlands Transport trade as A Man and Van 4 Hire 

We do not provide credit for personal customers.  Cash on collection or BACS/Paypal/Cheque beforehand.

Business customers can set up an account after credit check or after several successful previous jobs.